$4 Flat Rate Shipping in U.S. * Free Shipping over $35 $4 Flat Rate Shipping in U.S. * Free Shipping over $35

Policies

Processing Times 

All items are made-to-order and ship within 3-5 business days.  I usually ship even faster.  If you need your package by a specific date within a short time frame, send me a message and I'll let you know exactly which day your order would be ready to ship.  Email me at erica@avalonsunshinehq.com or use the contact form.  

 

Shipping  Cost

All orders in the United States ship for a flat rate of $4 via USPS 1st class mail.  Priority Shipping is available for $8 in the United States.  Orders over $35 before tax ship for free in the United States.  

Orders to Canada ship for a flat rate of $10 via US Postal 1st Class Package International Service.  

 

Return Policy

  • Personalized and customized items cannot be returned. 
  • Non-personalized items may be returned within 2 weeks of delivery by contacting erica@avalonsunshineHQ.com for instructions.
    • Customer pays return shipping
    • Once the item is returned to Avalon Sunshine in original, un-used condition, a refund will be issued minus the original shipping cost. 
    • Refund will be issued via the same payment method as original order within 3 business days from receipt of returned product.  

I want every customer to be happy and if there is anything wrong when you receive your package, please contact me within 2 weeks to work out a solution based on the situation. 

 

    Cancel Order 

    If you need to cancel an order, please contact me ASAP at erica@avalonsunshinehq.com  If I have not started working on making your item yet, I can cancel the order for you and issue a full refund.  

     

    Shipping Delays 

    When I ship your order, you will get a confirmation with the USPS Tracking number, so you can check the status of your delivery.  USPS does not guarantee the delivery dates for their packages, so I cannot offer a refund if your order doesn't get to you in time.  If your order is for a special event, I always encourage you to order a couple of days earlier than needed....just in case.  

    Due to the COVID-19 pandemic, USPS shipping delays are more common.  Please plan accordingly. 

     

    International Shipping 

    At this time, Avalon Sunshine is only shipping to the United States and Canada.