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Frequently Asked Questions

Shipping FAQ's

How long will it take for my order to ship? 

All items are made-to-order and ship within 3-5 business days.  I usually ship even faster.  If you need your package by a specific date within a short time frame, send me a message and I'll let you know exactly which day your order would be ready to ship.    Email me at erica@avalonsunshinehq.com or use the contact form.  

 

How long will it take for my order to be delivered? 

 All orders ship via USPS 1st class mail with a tracking number from Aurora, IL.  Transit times from ship date to the estimated delivery times are shown on the map below.  Red = 2 days; Green = 3 days.

USPS 1st class delivery map

Do you offer priority shipping? 

No.  All orders ship via USPS 1st class mail with a tracking number.  Nearly all locations in the U.S. can expect delivery in 2-3 days.  Priority shipping often has the same transit times and delivery dates are still not guaranteed.  USPS only offers guaranteed delivery dates for overnight deliveries. 

 

Do you offer international shipping? 

Not at this time.  

 

What is your return policy? 

Because all items are made-to-order, returns are not accepted.  However, I want every customer to be happy and if there is anything wrong when you receive your package, please contact me within 2 weeks.  I will work out a solution with you based on the situation.  

 

Can I cancel my order? 

If you need to cancel an order, please contact me ASAP at erica@avalonsunshinehq.com  If I have not started working on making your item yet, I can cancel the order for you and issue a full refund.  

 

When I will receive my order? What if it doesn't get here? 

When I ship your order, you will get a confirmation with the USPS Tracking number, so you can check the status of your delivery.  USPS does not guarantee the delivery dates for their packages, so I cannot offer a refund if your order doesn't get to you in time.  If your order is for a special event, I always encourage you to order a couple of days earlier than needed....just in case.  

 

If my order is a gift, can you include a message in the package?

Yes! If you are placing an order as a gift, I would be happy to include your custom message to the recipient.  On the shopping cart page, there is a section to "Add a Note To Your Order."  Type your message here and I will include it in the package.  

 

Product FAQ's

Can you make a cake topper with custom colors that aren't listed? 

Maybe.  I can make the paper flags in nearly any color.  I have a limited number of colors available for the letters and tassels.  If I have the colors you want, I will happily make you a custom cake topper. Email me at erica@avalonsunshinehq.com or use the contact form

 

The Two-Tiered Cake Topper is limited to 24 characters.  Can I have a cake topper with more than 24 letters? 

Yes. Email me at erica@avalonsunshinehq.com or use the contact form so we can discuss what you want.  I want to make sure that the long message you want will fit on your cake, and that the top and bottom rows are relatively balanced in the number of letters.  A third tier of letters will not work because the flags will be too close to the cake and may touch the frosting. 

 

Can you make a cake topper to fit a cake smaller than 9 inches? 

Yes!  Our single-row cake toppers will fit a small cake!  The picture below shows a 6" cake with the sticks at a diagonal, giving the letters a wider space to fill at the top.  This is perfect for a smash cake photo session!  The cake pictures in the rest of the shop show a 9" round cake with the cake topper sticks inserted vertically. 

smash cake with personalized cake topper